Entry Level Technical Support Representative at Concentrix Visakhapatnam

Concentrix Visakhapatnam is currently looking for an entry-level technical support representative. Freshers with no experience or professionals with experience can apply for this role. Please read the complete article from Neo Jobs to find out more about this position.

Entry Level Technical Support Representative at Concentrix Visakhapatnam

Roles and Responsibilities of Entry-Level Technical Support Representative:

1. Candidates should help customers via emails, chat, or calls depending on the client's requirements.

   
   

2. They must make sure that the service provided meets the Key Performance Indicators (KPI) mentioned by the client.

   
   

3. Should support the customer and help them out using decision support tools and other internal tools.

   
   

4. They should have good knowledge of the client's products and services so that they can help the customer.

   
   

5. Candidates must participate in training to stay up to date on clients’ products and services to deliver better customer satisfaction.

   
   

6. They must track, document, and retrieve all the information regarding the communication with the customer.

Key qualifications to apply for this role at Concentrix Visakhapatnam:

1. Candidates must have completed undergraduate or post-graduation in any stream.

   
   

2. They must have strong communication skills because this is a customer-facing role.

   
   

3. They should have basic computer knowledge.

   
   

4. Candidates must have strong attention to detail with problem-solving skills to help them solve customer problems.

   
   

5. They should be quick learners and should be adaptive.

   
   

6. Should have strong problem-solving skills along with interpersonal skills. 

   
   

The selected candidates should be open to rotational shifts, which might also include night shifts depending on the client needs.

The job location for this role is Concentrix Visakhapatnam, and this is a work-from-office role. Selected candidates must relocate to the job location.

If you're interested in applying for this position, consider adding the following key points to your resume:

1. Highlight phrases like a team player, strong attention to detail, strong problem-solving skills, good interpersonal skills, and ability to handle complex situations.

2. Show that you can work both independently and with the team.

3. Highlight that you are a quick learner and you adapt to changes.

4. Emphasize your strong skills in handling customer queries and providing effective resolutions.

If you are a candidate who meets all the above criteria, you can apply for this role on Concentrix's official website.

Launch your dream career today with Neo Jobs! Whether you're a fresher or an experienced pro looking for your next big opportunity, we have the perfect role for you. Explore our latest job listings and take the first step toward success!

Note: Please be aware that applying for this role is free. Do not pay any money to anyone claiming to represent the company or promising job placement. All legitimate communication will be through official channels. If you encounter any suspicious requests, please report them immediately.