Administrator L0 at Wipro
- Neo Jobs
- Apr 23
- 3 min read
Wipro is currently hiring for Administrator L0 roles for the Rajkot branch. Freshers and entry-level experienced people can apply for this role. Read the complete article from Neo Jobs to find out more about this job role.
Minimum Qualification For Administrator L0 Role
To be considered for this role, candidates must meet the following minimum requirements:
A Bachelor's degree in Computer Science, Information Technology, or a related field.
Basic knowledge of networking, hardware, and software troubleshooting.
Strong communication skills to interact effectively with clients and team members.
Willingness to work in a fast-paced, service-oriented environment.
This foundational knowledge ensures that candidates can handle routine technical issues and understand the workflow within an enterprise IT support environment.
Preferred Qualification
While the minimum qualifications will get your foot in the door, having the following will make your application stand out:
Relevant certifications like CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or ITIL Foundation.
Hands-on experience with system administration, infrastructure monitoring tools, or ticketing systems such as ServiceNow or Jira.
Knowledge of enterprise platforms, including Windows and Linux servers, networking equipment, and storage systems.
Previous experience working in a service desk or IT support role, preferably in a large organization.
Preferred qualifications enhance your capability to deal with more complex service issues and contribute to higher levels of client satisfaction.
Roles and Responsibilities
As an IT Support Specialist at Wipro in Rajkot, you will play a key role in ensuring smooth operation and maintenance of client IT environments. Your primary responsibilities will include:
Responding promptly to service requests from end users via calls, emails, chat, or IT management systems (IMS).
Providing high-quality solutions to software, hardware, and network-related issues within defined SLA timelines.
Conducting root cause analysis for recurring problems and developing action plans to prevent future occurrences.
Installing and configuring systems or software as per user requirements.
Managing user access and application rights in compliance with client protocols.
Collaborating with onsite teams for complex problem resolution.
Monitoring chatbots and automated systems to ensure proper issue tracking and closure.
Maintaining data logs and performing regular system backups.
Ensuring timely resolution of high-priority tickets to avoid service disruptions and escalations.
This role is designed to support Wipro’s mission of helping clients build resilient, future-ready businesses by delivering exceptional IT service and support.
Keywords and Points to Add to Your Resume
When applying for this role or similar positions, using the right keywords can make your resume more visible to recruiters and applicant tracking systems. Consider incorporating the following:
IT Support Specialist
Network Troubleshooting
IT Infrastructure Maintenance
Ticketing Tools (e.g., ServiceNow, Jira)
Client Satisfaction
Remote Technical Support
Escalation Management
The job location for this role is Rajkot. The selected candidates should be open to work from the office and relocate to Rajkot.
If you are a candidate who meets all the above criteria, you can apply for this role on Wipro's official website.
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Note: Please be aware that applying for this role is free. Do not pay any money to anyone claiming to represent the company or promising job placement. All legitimate communication will be through official channels. If you encounter any suspicious requests, please report them immediately.
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